Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
- organisational policies and procedures related to emergency responses:
- communication lines
- debrief procedures
- duty of care
- emergency procedures
- environment protection
- exit and assembly points
- hazardous substances and dangerous goods
- industry codes of practice
- reporting incidents
- work health and safety/occupational health and safety
- reporting and managing customer incidents
- appropriate responses to emergency situations, as specified in the Performance Evidence
- safe use of emergency equipment required for emergency responses:
- fire extinguisher
- fire blanket
- first-aid kit
- emergency-signalling devices
- portable emergency shelter
- thermal blankets and sheets
- emergency lighting
- dehydration equipment
- the role of appropriate personnel in the workplace:
- work health and safety/occupational health and safety representative
- human resources personnel
- team leader
- manager
- supervisor
- fire warden
- role of appropriate personnel in emergency services:
- police search and rescue
- state emergency service
- fire brigade
- ambulance service
- land management authorities
- Australian volunteer coastguard
- role of communication systems:
- emergency warning and alarm systems
- hand signals
- telephone and radio communications
- whistles
- flares
- communication techniques for supporting and reassuring customers
- range of formats for and inclusions of incident reports.