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SISXCCS001 — Provide quality service Printed:
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provide programs and services to clients with varying needs and expectations over at least three service periods ensuring that
services match client needs and expectations
personal presentation standards meet organisational standards
client appointment times are organised and confirmed
service is provided in a timely manner
client confidentiality and privacy is maintained
complaints are resolved or referred as required
interact with clients in a polite and courteous manner using appropriate communication strategies and organisational channels to provide relevant information
interact with clients in a polite and courteous manner using appropriate communication strategies and organisational channels to provide relevant information