Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
- factors that contribute to optimal performance:
- mentoring
- task allocation
- group dynamics and interactions that influence the attitudes and behaviours of others
- stages of group development to enable effective and constructive group support:
- forming
- norming
- storming
- performing
- adjourning
- leadership styles, categories and types, appropriate to a range of group situations
- collaborative approaches to develop effective working relationships:
- group management skills
- group decision making
- listening skills
- negotiation techniques
- defining roles and responsibilities
- barriers to effective group development and performance:
- conflict of interest
- conflict between individuals and group goals
- personality clashes
- poor communication skills
- lack of group cohesion and commitment to goals
- poorly defined roles and responsibilities
- facilitation techniques to assist the group to obtain the best outcomes.